Joint Commission addresses poor behavior in healthcare professions
I’m a nurse, and I work in a hospital, and it can be a high pressure environment.
And, goodness knows I’ve seen poor behavior from the likes of staff in all positions. I’ve been threatened more than once and I’ve had a phone thrown at my head at work. Unfortunately, these instances were physicians, but poor behavior can be exhibited by anyone as many people in healthcare can attest.
Fortunately, my professional encounters far, far outnumber the non-professional ones.
Recently, the Joint Commission (accrediting body for health care organizations in the U.S.) deemed that poor behavior can threaten patient safety and compromise quality of care:
Health care leaders and caregivers have known for years that intimidating and disruptive behaviors are a serious problem. Verbal outbursts, condescending attitudes, refusing to take part in assigned duties and physical threats all create breakdowns in the teamwork, communication and collaboration necessary to deliver patient care.
Effective Jan. 1, 2009, hospitals must have in place a policy outlining unacceptable behavior and how the institution intends to deal with it.
I have no idea how this will affect what really happens in health care, but it’s a start so that organizations have a process for managing disruptive behaviors.
Tags: , hospitals, Joint Commission, physicians, unacceptable behaviorRelated Stories
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